How do I determine the correct size for me?
Is online product in stock in all iParty retail stores?
Some costumes say “Coming Soon.” When will they be available?
What forms of payment does iParty.com accept?
How do I know if my purchase has been confirmed?
Can I talk to a live person instead of emailing?
How long will it take to receive my order?
What are you shipping rates?
I just placed an order but I change my mind. Can I cancel the order?
What is your Return Policy?
What items are non-returnable?
Shopping on Our Website
A sizing chart is available on almost every costume product page. Read the sizing chart associated with your chosen costume carefully and if in doubt, it’s usually best to order the larger size. Our Size Guide can give you additional information to make the best choice for you.
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Our website greatly expands our costume selection beyond the walls of our stores. Many of the items are available online only and you will see that notice next to the product. Because so many of our retail customers want a preview of our assortment before coming into the store, we also include some costumes that are available only in our stores and you will see “ in store only” next to those items. You will not be able to put these items into your online shopping cart. However, often there is a similar version of that costume available for online purchase.
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We carry a full assortment of costumes year round but many of the “Coming Soon” costumes are new costumes for the coming Halloween season. Costumes start arriving in late July and continue through early September. We like to post our new assortment as soon as we can to give you a preview into our favorite season.
Stock levels in our stores are not reflected on the site. To check on availability of a costume in store, we advise you to call your local store. Although we carry a wide assortment of accessories and dress-up year round, our stores do not start to receive their full costume assortments until August. We have several stores that carry a much larger selection of costumes and accessories year-round. They are:
Natick, MA
321 Worcester Rd. (Rt. 9)
Natick, MA 01760
Phone: 508-650-8811
Store Hours: Mon-Sat 9-9, Sun 10-6
Get Directions
Peabody, MA
300 Andover St.
Peabody, MA 01960
Phone: 978-532-0050
Store Hours: Mon-Fri 9-9, 8:30-9 Sat & Sun 10-6
Get Directions
Boston, MA
iParty with a Twist
356 Boylston St.
Boston, MA 02116
Phone: 617-450-0355
Store hours: Mon-Sat 9am - 9pm, Sunday 10am - 6pm
Get Directions
Nashua, NH
Northwest Plaza
12 Northwest Blvd
Nashua, NH 03060
Phone: 603-886-1556
Store Hours: Mon-Sat 9-9, Sun 10-6
Get Directions
Newington, NH
Newington Park
2064 Woodbury Ave.
Newington, NH 03801
Phone: 603-430-0310
Store Hours: Mon-Sat 9-9, Sun 10-6
Get Directions
Please note that store hours are subject to change without notice. Contact the store for current hours.
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Purchases and Shipping
We accept MasterCard, Visa, Discover and American Express as well as Visa/MasterCard/American Express gift cards. iParty gift cards can only be used in our retail store locations and cannot be used online.
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After clicking the "Submit" button, you'll be taken to an order confirmation page that will provide your order number. You will also receive a confirmation message to the email address you provided during the checkout process. You may also receive "Order In Progress" emails alerting you about the status of your order.
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Of course! You can reach a customer service representative at 1-866-433-0208. Hours are Monday – Friday 9AM-5PM.
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When you receive your order will depend on where you live and the shipping method you select. Estimated delivery times for each shipping method are as follows:
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Selected Shipping Method
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Estimated Delivery Time
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Premium
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1-2 Business days from date shipped *
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Express
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2-3 Business days from date shipped*
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Standard
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3-5 Business days from date shipped (not available AK or HI)
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Economy
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5-8 Business days from date shipped (not available AK or HI)
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Shipments may be delayed in situations beyond our control, including but not limited to inclement weather, and natural or manmade disasters. Business days are Monday through Friday, excluding Saturday, Sunday and holidays.
*Deliveries to Alaska and Hawaii may take an additional day.
iParty.com does not ship internationally, to Puerto Rico or the Virgin Islands, or to APO/FPO addresses at this time. Our shipper cannot deliver to a Post Office Box (PO Box) or Highway Contract Box (HC Box). Orders with a PO Box or HC Box in the “Deliver To” address will be delayed until an appropriate address can be obtained from the customer.
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Our shipping charge calculations depend on the total weight of the merchandise ordered and the shipping method selected.
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Shipping Method
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Base Shipping Cost
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Additional Cost by Weight
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Economy
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$5.99
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$.25 per pound over 2 pounds total package weight
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Standard
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$7.49
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$.25 per pound over 2 pounds total package weight
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Express
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$13.99
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$1.25 per pound over 2 pounds total package weight
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Premium
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$23.99
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$2.00 per pound over 2 pounds total package weight
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All shipments are considered to be one pound or more, as our shippers do not allow calculations based on fractions of a pound. Due to the size and weight of some products, an additional handling fee may be applied. These items include but are not limited to Mascot costumes and oversized props and decorative items. This fee will be displayed in your shipping charge at checkout.
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Returns
Once an order is submitted, we work to process it as quickly as possible. Unfortunately, we can not make changes to or cancel your order after you have submitted it. Please follow instructions in our return policy once your package arrives.
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What is your return policy?
You can view our return policy here.
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Mascots, props, special order items, oversized items, special delivery items, perishable items
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Shoes, tights, hosiery, hats and caps, undergarments and prosthetic items
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Masks, wigs, any artificial hair, hair accessories, beards and moustaches, makeup and tattoos, eyelashes, teeth and fangs
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ANY item that has been worn, used or altered, or that is not in its original, factory sealed packaging
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Any partial kit or item from which pieces are missing
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